Next Generation CRM Systems – the next BIG thing. Microsoft Dynamics 2013

Speaker:  Vikas Sahni, Version 1

Location:  Version 1 office: The Mount Business Centre, 2 Woodstock Link, Belfast BT6 8DD

Audience: Suitable for both business and technical people who want to know about Relationship Management.  Focus will be on the upcoming Microsoft Dynamics 2013 release.


  • Why CRM? And xRM??
  • The major players – Microsoft, Oracle, Salesforce and Sugar
  • Microsoft Dynamics CRM 2013
  • Reimagined User Experience
  • Process Excellence & Agility
  • CRM on the Go
  • Enterprise Collaboration
  • Social Media Monitoring